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GET FREE ADVICE
Individual gives brief outline of their cicumstances through CILC
secure website

ACKNOWLEDGEMENT
Individual immediately receives automated email acknowledgement

FREE ADVICE
Within 24 hours, a CILC adviser replies with guidance on possible options, fee information & secure personalised login details

RESPONSE
Individual proceeds with CILC. He/She provides more details of his/her case and pays a fixed fee based on the service required.

CLIENT ENGAGES
Individual becomes a client and is allocated a CILC adviser. Secure login details are sent to client. The engagement letter is sent within 48 hours; response to submission normally within 5 days.

ENGAGEMENT
Client has engaged CILC and the assignment begins























OVERVIEW OF CILC CLIENT
  ENGAGEMENT PROCESS











EXIT
Individual chooses not to proceed with CILC and leaves system with no penalty.